We are evolving to this day – for example, we have embraced the use of digital technologies to improve operational efficiencies and enrich the customer experience.
Through sales excellence, investing in product and formulation know-how and enhancing our portfolio with trusted suppliers, we continue to thrive. This organic growth strategy – in combination with strategic acquisitions – is what will enable us to continue to succeed in the years to come.
We retain an asset light business model with an outsourced supply chain infrastructure. Working with trusted, best-in-class third party logistics service providers, we are perfectly positioned in strategic locations so we can deliver a tailored and timely service to all our markets. Access to central, regional and local product inventory means we’re able to respond with speed, answering last minute customer requests and avoiding supply chain disruption.
A digital future
For IMCD, being ready for the future is essential. We’re always looking at ways to improve connectivity with our suppliers, better the customer journey and learn more about how machine learning could play a vital part in shaping the way we do business.
We have already implemented a number of systems and digital tools to enhance our existing processes. These include, but are not limited to, integrated CRM and product management systems for our sales team; a B2B customer portal incorporating an e-commerce platform and 24/7 access to relevant product and commercial data; and utilising AI and data collection to support business intelligence.